You do not have to create an account to use our online grocery service, however we recommend you do so you can easily track your order.
When you create an account, we collect and store only the information your provide which includes your name, address, telephone number, and email address.
When signing up for an account you agree to receive email communications from Maine Food Express in relation to your order and also for our newsletter. You can opt out of the newsletter communications by unchecking this option in the My Account section at any time.
When you place an order we store the order details. All credit card transactions are processed through our provider, PayPal. You do not need a PayPal account to place an order. Maine Food Express has no access to any credit card data.
When you use our website, we gather certain information about your visit including your IP address, browser, operating system and the pages you visit.
We use Google Analytics to analyze this data.
This data is not personalized to your Account.
Sharing of Information
Your personal information will not be sold to marketers or other companies.
Access to personal information by Maine Food Express is business purposes only. Employees of Maine Food Express and other non-employees performing business functions on behalf of Maine Food Express are obligated to safeguard such information.
We do not share your personal information unless required by law enforcement or unless we feel that it is necessary in order to protect the interests of Maine Food Express.
Terms and Conditions Conditions
This Agreement is a legal agreement between you and Maine Food Express that states the terms and conditions under which you may receive the Maine Food Express service and use the Maine Food Express web site www.mainefoodexpress.com.
By using Maine Food Express you agree to these terms and conditions.
The Maine Food Express service is a transaction, information and communication service available to authorized users who access the web site, www.mainefoodexpress.com.
Maine Food Express provides online grocery shopping and delivery service as described below:
- Maine Food Express does not guarantee availability of items sold on the website; item may become out of stock without notice; we do our best to avoid this but the very nature of the business makes this unavoidable.
- Maine Food Express reserves the right to limit quantities in certain instances; you will be informed of these limits if they must be enforced.
- Maine Food Express is also not responsible for packaging changes made by the manufacturer. Items should be ordered according to the product description and not the product image.
- Maine Food Express has to the best of their ability provided accurate package sizes, these are to be deemed as estimates and not as 100% reliable as manufacturers frequently offer periodic bonus sizes and change the packaging sizes without notice. In instances where there are no sizes listed, this generally indicates that only one size is available.
- Maine Food Express is not responsible for or liable for product recalls, defects, or any other less than perfect product from the manufacturer or supplier of the groceries.
Expiration Dates and Returns
If ordering in bulk, keep in mind that Maine Food Express is not responsible for products that expire after they reach you.
Maine Food Express will ship out products with the latest possible expiration dates but these expiration dates can vary greatly by product and manufacturer.
Maine Food Express reserves the right to cancel an order, if in its opinion, an expiration date does not provide sufficient time for consumption.
Accounts, Payment and Charges
After registering, you will be asked for your e-mail address and password allowing you access to certain features of the Maine Food Express site. Your password should be kept strictly confidential to prevent unauthorized use.
You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes for purchases made by you or anyone you allow to use your account.
Fees and charges will be assessed in accordance with the Maine Food Express fees that are listed on the web site.
Payments are made in full once the order has been placed. We will issue any refunds as needed if an order is unable to be filled in part or in total for any reason. Your credit card and/or PayPay statement will show charges from our parent firm, Military Food Express.
Once an order has been moved into the Processing stage (Order is Being Processed) it can't be canceled without paying a 50% restocking fee of the order subtotal. This fee covers the stopping of shipment and the time involved in unpacking and restocking your order.
Orders being returned due to no fault of Maine Food Express will be refunded less any shipping charges and less a 50% disposal fee as we will be unable to resale the items.
Shipments returned to us as undeliverable because of an incorrect or bad address will not be reshipped unless you agree to pay the cost of the return shipment fee plus the cost to reship the order to you. With this in mind, it is wise to double check your address when placing an order.
Any court disputes will be heard and settled in the city of Brunswick, ME.
Maine Food Express is not affiliated or responsible for the content or upkeep of any linked content provided on the website.
Maine Food Express is not liable for orders that may be placed on other web sites while doing business within the confines of the web site.
Maine Food Express is not responsible for content on other websites that reference Maine Food Express or products that are said to be available on the website.
Other companies and individuals may be hired to perform certain duties such as maintaining and updating the web site, and analyzing data.
Changes in Agreement, Fees or Services
Maine Food Express may at any time change any of the terms of this agreement and alter any fees and/or services. Customers may be notified of changes via information contained within the web site. By continuing to use the Maine Food Express service, you are deemed to accept the changes.
Product updates, price changes and web site updates are considered routine maintenance and will be performed at the discretion of Maine Food Express.
Maine Food Express is in no way responsible for your Internet activities or practices. Further, Maine Food Express is not liable for any part whatsoever in concern to your computer or its operations.
You agree to defend, indemnify and hold Maine Food Express and its partners harmless from any claims and expenses, including attorney fees, arising in connection with a violation of this Agreement by you or through use of your account.
Copyrights and Trademarks
All content on www.mainefoodexpress.com including, but not limited to, design, logos, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Maine Food Express or third parties who have an agreement with Maine Food Express.
Maine Food Express authorizes you to view, photocopy and to print portions of the Maine Food Express site for the sole purpose of ordering groceries with Maine Food Express. Any other use of materials on mainefoodexpress.com, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission from Maine Food Express is strictly prohibited. Maine Food Express reserves the right to rescind this authorization at any time.
"Maine Food Experess", "www.mainefoodexpress.com", and all other logos and text affiliated with Maine Food Express, may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on the www.mainefoodexpress.com site are the property of their respective owners.
Sharing of information with law enforcement
Maine Food Express may use or disclose personal information when it is appropriate to enforce or comply with law enforcement officials and when it is necessary to protect the interests of Maine Food Express and its employees and partners.
Sale of the Business
It is a possibility that Maine Food Express may be bought out by a competitor or other entity. In this case, Maine Food Express may transfer customer data and other pertinent personal information in connection with the sale.
After the completion of such a sale, that information will then be governed by the policies and terms of the buyer.